Customer Support Quality Assurance

 

job details

Pay

35000-45000 Rs in step with month

type of activity

full time

qualifications

Bachelor's (preferred)

customer support: 3 years (preferred)

satisfactory assurance (customer support): three years (desired)

English (favored)

full task description

task info

Pay

35000-45000 Rs in step with month

form of process

complete time

qualifications

Bachelor's (favored)

customer support: three years (desired)

nice warranty (customer service): three years (favored)

English (desired)

complete task description

approximately corporation:

Mahir organisation is the main provider of on-demand home and personal care services in Pakistan, bringing the quality online professionals to your house - fast! we are all approximately bringing within the smartest humans even as we hold growing with an "all hands-on deck" and hypergrowth environment. We acquire this by hiring folks that are centered and can thrive in a startup subculture.

job quick:

As a customer service first-rate assurance professional, your aim is to keep a excessive and consistent degree of assist exceptional throughout the group. it is your responsibility to make sure that irrespective of the consultant contacted or the assist channel used, customers constantly acquire the equal fantastic treatment.

responsibilities:

keep and develop inner aid and get in touch with center great requirements

review a subset of assist agent conversations (calls, emails, chat, and so on.)

check aid interactions based on internal standards;

Accompany the assessment with significant and constructive comments;

talk and provide an explanation for remarks with retailers in normal meetings;

assist marketers enhance their performance with precise steering and ongoing guide

reveal customer service performance at the agent and crew stage

make contributions to the team subculture in a high quality way

Reporting on Excel and Google Sheets.

requirements:

verified customer support revel in

sensible revel in in pleasant assurance;

superb people and capacity to talk (poor) feedback;

extraordinary conversation and presentation competencies

andidate need to be as a minimum a graduate

job kind: complete time

revenue: Rs35,000.00 - Rs45,000.00 in line with month

potential to trip/relocate:

Lahore: go back and forth reliably or plan to relocate before beginning work (required)

schooling:

Bachelor's (desired)

studies:

customer support: three years (preferred)

nice assurance (customer service): 3 years (desired)

Language:

English (preferred)

anticipated start date: 20/09/2022